AI Solutions
ioTRAN released AI integration in August 2025. Welcome to the future of white-label cloud communications with Hosted PBX Solutions, UCaaS, and Messaging!
Artificial Intelligence solutions are set to drive the future of white-label Hosted PBX and UCaaS platforms. ioTRAN empowers service providers with AI-driven features that simplify operations, personalize customer interactions, and automate routine tasks—all while staying fully branded as their own. By integrating cutting-edge AI into a turnkey white-label platform, ioTRAN gives MSPs, Broadband Providers, Wireless Providers, and Telcos powerful new ways to attract customers, accelerate revenue growth, and strengthen their competitive position in the market.
Solution 1 - Call Control
We now support AI-based call control within our platform. This gives your customers the ability to use their everyday phone extension or mobile/desktop app to control the features of their telephone extension through natural speech! Ask for your extension to "make a call to Allan Jackson" and the AI will search your address book and complete the call. Ask your extension, "Enable Do Not Disturb" and the AI will take care of the rest.
Solution 2 - Specialized AI Chatbot
Many organizations are beginning to rely on AI to help them manage different departments. For example, human resources may need to ask questions about proper policies, or department managers may want to know how to avoid potential legal issues. With ioTRAN AI, you can create individual AI chatbots for these specific purposes with rules and guidelines. Your customers can then access it through the telephones with natural language or through the App chatbots via text input.
Solution 3 - Creating Auto Attendant Messages through AI
Gone are the days when you or your customers require expensive audio recording companies to generate professional Auto Attendant messages. ioTRAN delivers AI Text to Speech creation of these auto-attendant audio files with the choice of several voices. Simply type in what you want the Auto Attendant message and options to be and choose the voice that sounds best! It's that easy. Best of all, you can do the same for Voicemail and Shared Voicemail messages.
Solution 4 - Call recording and Meeting Summaries with AI
Would your customers like to record their telephone calls or meetings and generate text-based summaries? Would they like to have summaries sent to their email when someone leaves a voicemail? With ioTRAN, we have you covered, and it's included in the AI features of our cloud communications platform. Drive new telephone and communications business revenue with all of our AI features!
Solution 5 - General AI Questions
Sure, you could ask a question to AI on your PC, mobile phone, laptop, tablet, and others, but you already have your white-label business phone and apps on the ioTRAN cloud communications platform. It only makes sense to use what you're using every day, and that saves time. And most of all, it cements your brand with your customers. One more reason for your customers to have a one-stop solution for all their communications needs.
What can you expect from ioTRAN with AI?
We currently support a growing suite of AI-driven features, with many more in development to help you stay ahead of the competition. These powerful tools are designed to enhance your white-label Hosted PBX and UCaaS offerings—streamlining operations, improving customer experiences, and unlocking new opportunities for upselling and cross-selling. By continually expanding our AI capabilities, ioTRAN gives you the advantage to increase revenue with both new and existing customers while reinforcing your brand’s value in the marketplace.
- Transcription of Call Recordings
- Transcription of Meetings
- Meeting Summaries as Text
- Call Recording Summaries as Text
- Recording of IVR prompts from text, with selectable voices
- Recording of voicemail greetings from text, with selectable voices
- Voicemail text transcription
- Account control assistant via a natural language interface
- Account control assistant via chatbot interface on the ioTRAN ioCONNECT app
- General AI Assistant accessed through a natural language interface
- General AI Assistant accessed via chatbot interface on the ioTRAN ioCONNECT app
- Context-aware AI Assistant capable of keeping the dialog context over long periods of time
