Contact Center Solutions
White Label Solutions for small to large companies - Agents, Queueing, and Monitoring
Welcome to Q-INSIGHT - Our Powerful, Fully Integrated Contact Center Solution
The ioTRAN Contact Center delivers a powerful, cloud-based solution designed to help businesses manage customer interactions with efficiency and precision. Built on a robust communications platform, it provides advanced Automatic Call Distribution (ACD) capabilities that intelligently route calls to the right agents based on customizable rules. Whether deployed in SaaS, hybrid, or on-premises environments, the solution offers flexibility to meet the needs of MSPs, service providers, and enterprise organizations seeking reliable and scalable contact center functionality.
With Q-INSIGHT comprehensive queue management and real-time monitoring tools, supervisors gain full visibility into call activity, agent performance, and customer experience metrics. Intuitive dashboards and reporting features make it easy to track key performance indicators, optimize staffing, and improve response times. The system is designed to enhance productivity while ensuring that every customer interaction is handled professionally and efficiently, even during high call volumes.
Q-INSIGHT Applications for Business
• Customer Support/Help Desk
• Technical Support - Tier 1-3
• Sales & Lead Response
• Appointment Scheduling
• Order Processing & Customer Service
• Collections & Billing
• Emergency & After-Hours Call Handling
• Call Answering Services
• Surveys & Customer Feedback
• Internal IT/Employee Support Desk
• Multi-Location Business Coordination
• Customer Retention & Win Back Programs
• Disaster Recovery & Business Continuity
Great features and insight into agents, customers, and opportunities
- Ringing Agents
- Connected Agents
- Skill Sets
- Callbacks
- Callback Drag/Drop Ordering
- Initiate Callback Now
- Ring Distribution Methods
- Agent Selection
- Number of Agents to Ring
- Agent Recovery Time
- Agent Recovery Exit
- Agent Recovery Prompts
- Caller Timeout Transfer
- ACD Queue Announcements
- Agent Connecting Messages
- Caller Connecting Messages
- Caller Exit Keys
- Wait Audio
- Escalation Features
- Agent Number of Rings
- Queue Position Notification
- Time Zones
- Routing Schedules
- Live Monitor
- Historical Reporting
- Key Performance Indicator Display
- Analytic Live Graphs
- Live On Call Graphs
- Live In Queue Graphs
- ioSPACES Workspaces
- ioSPACES Tools
- ioSPACES Widgets
- Add 3rd Party App Workspaces
- Unlimited Workspaces
- Launch up to 3 Workspaces at a time
- Single/Multi-tab or Window Modal
- Total Calls
- Total Answered Calls
- Total Live Callbacks
- Total Completed Callbacks
- Total Abandoned Calls
- Total Missed Calls
- Total Queued Calls
- Total On Calls
- Live Monitor All Queues
- Total Longest Call Waits
- Total Average Durations
- Agent Live Stats
- Login All Agents
- Logout All Agents
- Skill Set Live Stats
- Manual Agent Breaks
- Manual Agent Login
- Manual Agent Logout
- Manual Barge
- Manual Listen
- Manual Teach
- Manual Call Escalation
- Manual Call Transfer
- Direct Call Recording Access
- CSV and JSON Export
- Draggable Order/View
- Widget Selection/Order
- Reload/Refresh/Reset
- Expand All/Collapse All
ioTRAN's ACD Queue and Monitor gives you insight into all your customer agents in one place. Supervisors can make quick decisions and help their employees maximize their efforts and improve customer satisfaction.
Provides the best solution for understanding how customers interface with inbound calls and their interaction with agents. Stop guessing and look inside how incoming calls are handled by agents.
With call recording and intervention features, your customers are in control. Supervisors can listen silently to calls with their agents or communicate with only the agent without interrupting the call. Powerful tools at their fingertips.
Are agents experiencing higher workloads and unable to reach callers in time? With ioTRAN's ACD Queue, provide the option to be called back automatically when the agent is available!
Need to initiate a callback manually or change the order of the current callbacks? Not a problem, our intelligent Q-INSIGHT monitor provides a modern GUI to drag and drop important features.
Are you looking for a cloud communications platform?
ioTRAN provides white-label cloud services for Hosted PBX & UCaaS with options for SaaS, Hybrid, and On-Premise. True multi-tenant platform for business, residential, and SIP Trunking. We serve MSPs, IT and Broadband Providers, Data Center, ILECs, CLECs, and Telcos. Join us, think differently.
Get started today! Contact us by phone or This email address is being protected from spambots. You need JavaScript enabled to view it. , and we'll demonstrate just how easy and affordable it can be to alleviate your current pain points.
Download Information:
ioTRAN brochure PDF
ioTRAN ACD Queue and intelligent Q-INSIGHT Monitor PDF
